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Return Policy / Refund Policy

**WE WILL ISSUE ONLY STORE CREDITS** 

**NO REFUNDS - NO EXCEPTIONS**

** WE CANNOT CANCEL ORDERS**

Sending items back to us for credit is quick, and easy! To initiate a return please CLICK HERE and select the items you are requesting to receive credit for.

 • Free Returns

If you are returning a package and opted for the $1.98 USD option that provides free returns during the initial checkout (re:do), there will be no charge for returning your order. Simply follow the same steps above and it will generate a FREE return label for you to download. If you didn't choose that option, after you have selected the reason for your return and the items you are requesting to return, you will be prompted to pay for your return shipping label (at a special discounted price) for you to conveniently print the label right from your home and send it back to us hassle-free.

You do not need to wait for instructions from us to send it back. PLEASE MAKE SURE YOU INCLUDE YOUR INFORMATION INSIDE OF THE PACKAGE IN ORDER FOR US TO CREDIT YOU. Include either a copy of your packing slip or simply a piece of paper with your name, order number, and email. Items must be sent back to My Sexy Styles within 30 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely NO REFUNDS will given. 

 

• Item Conditions 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all My Sexy Styles and product tags attached and in their ORIGINAL packaging. ***If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site. 

Any item not received in good conditions, will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted packages that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.

NOTE: CUSTOMERS ARE NOT PERMITTED IN OUR WAREHOUSE FACILITY AND PACKAGES WILL NOT BE ACCEPTED IN PERSON AT THE ADDRESS ABOVE.

• Damages/Wrong items

Defective items must be reported within 2 days of package arrival via our chat support located on the bottom right hand corner of our website. If not reported within that time frame, we will not issue credit. It is imperative that you report the damage to us within this time frame, including pictures of the damages in your email, so we can assist you immediately in getting your matter resolved. Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra credit when opening the packages. Although it is a rare occurrence, if you have received an incorrect item, please contact us with pictures of the item you received so we can send you a return label and ship you the correct item as soon as possible.

• Exchanges

At My Sexy Styles, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise for our customers, they have to do it themselves on the website. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire. 

• Credit Processing

We strive to be as fast and efficient as possible when it comes to returns so that you are able to use your credit towards another amazing outfit! When returned packages arrive at our facilities, we ask that you give us 10-15 business days to process your store credit, but most of the time they are processed sooner. Please give 15-25 business days during peak holiday seasons. Once your return has been processed, you'll be issued a store credit in the form of a store credit code via email. Store credit covers original purchasing price and tax fees.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package

PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

• Final Sale Items

Non Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.

• Order Cancellations

Due to the fact that our shipping department is fast with processing orders, once an order has been placed it cannot be cancelled.

 

We pride ourselves in extraordinary customer service and satisfaction. By placing an order at MySexyStyles.com, you agree that when you receive your item and is not to your satisfaction, you will send it back at your own expense. 

 

  • Please be careful of make-up, perfume, or deodorant rubbing off on the garment. A 25% restocking fee may apply based on the condition of the item returned.

 

STORE CREDIT:

o ORDERS CANNOT BE CANCELLED. YOU WILL RECEIVE A STORE CREDIT.

o Store credit never expires and may be used towards purchase of in-stock items only.

o Store credit cannot be used with any other promotions or discounts.

o Store credit can be used by entering it in the discount box at the checkout.

o Store credit is for 1 time use only and must be used in its entirety.

o Store credit cannot be applied towards shipping charges, it is only valid on our products.

o DISCOUNT CODES CANNOT BE APPLIED AFTER ORDER IS PLACED. YOU WILL RECEIVE A STORE CREDIT. Please contact us before placing order if you are experiencing any difficulties with discount code.

o If you place an order and hours later we launch a sale, we can not honor the new discount offer to orders placed prior to the sale.

o You may return your items by using the courier of your choice. 

RETURNED-TO-SENDER & REFUSED PACKAGES:

o This can happen if an address is invalid or missing information (ie. apartment number), the courier is unable to deliver your package, or the package is refused by the customer at time of delivery.

o Returned-to-Sender or Refused packages will be charged a re-shipping fee of $8.99. If payment is not received within 10 business days, items will be restocked, and you will be issued store credit minus the 20% restocking fees.

o WE ARE UNABLE TO MAKE CHANGES TO ORDERS ONCE THEY HAVE BEEN PLACED IN OUR SYSTEM. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, are critical to ensuring delivery.

o We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Have more questions? Please visit our Frequently Asked Questions page.

Still not finding the answers you’re looking for? We're happy to help!

Simply contact us during business hours on our chat support bubble located on the lower right hand corner of our website. A response will be made within 24-48 business hours.

 

Thank you again for being the best part of MySexyStyles.com, we look forward to successfully fulfilling your order!